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Samsung Softphone

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Samsung OfficeServ Softphone is a Voice over IP (VoIP) application that enables iDCS 500 IP-Enabled, iDCS 100 IP-Enabled, and OfficeServ 7200 system users to communicate with the switch over the LAN or WAN from their PC. This application is ideal solution for telecommuters and road warriors.

OfficeServ Softphone is a Windows-based software application that allows mobile workers within the enterprise to access their business telephony communications seamlessly and reliably as if they were at their own desk, wherever and whenever. Softphone provides various features:

  • Place, receive calls on both internal and external
  • Access Voice Mail and Message Notification
  • Calling Party Name/Number Display
  • Conference/Group Conference
  • Transfer/Hold/Call Forwarding
  • Import/Export Outlook Contacts, look up and dial directly from Personal Directory
  • Call Logs/History tracks all your inbound and outbound calling activity
  • Send short messages to other Softphone users
  • 99 Programmable Keys in AOM (Add On Module


Samsung OfficeServ Link

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OS Link

The OfficeServ Link application is a software application that links the Samsung iDCS or OfficeServ 7200 telephone system to a Windows based computer. The OfficeServ EasySet application is a management tool designed to give OfficeServ users a simple and friendly way to configure the features and button assignments of their Samsung digital telephone.

Samsung OfficeServ Call

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 OS Serv

Samsung OfficeServ Call is a simple-to-use and cost-effective call management application for call logging, contacts, scheduling, and digital telephone programming.

OfficeServ Call offers computer users a comprehensive range of telephony and call management functions at the desktop including:

  • Screen-pop Microsoft® Outlook records based on Caller ID
  • Answering and Dialing calls with a mouse click
  • Change your station settings
  • Call Log for incoming and outgoing calls
  • Display the status of other extensions (Busy Lamp Field)


Samsung OfficeServ Data View

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OS Data view

OfficeServ DataView is a call center monitoring and historical reporting package as well as a comprehensive traffic reporting and analysis tool for OfficeServ system management. DataView provides statistical reports, real time monitoring information on system usage, web-based user interface and periodic reports on the call traffic of OfficeServ system.
OfficeServ DataView is connected to the OfficeServ system by OfficeServ Link and consists of server components and web-based application. Users can open Web page of OfficeServ DataView on any PC which is connected to the network.

more information.........

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              Samsung VoIP Solutions  

Samsung OfficeServ 7100

VoIP System


The OfficeServe 7100 is a compact system that comes with everything your small business needs including Voicemail and Auto Attendant. The 7100 system links your wireless and wire line connections, your data and voice connections together, improving your productivity and connectivity at an unbelievable value.

To view more information click here.



Samsung OfficeServ 7200

VoIP System


Samsung 7200

The OfficeServ 7200 system solution is perfect for a small to medium size business. It offers the combination of Voice, data and wireless functionalities. This system provides a data router and switching functions (LAN/WAN), TDM voice processing, VoIP, voicemail, CTI and much more.

To view more information click here.



Samsung Office Serv 7400

VoIP System


The Samsung OfficeServ 7400 is an "office in a box " solution that converges data router and LAN switching functions (LAN/WAN) with the 99.999% reliability of TDM voice processing. The OfficeServ 7400 IP platform supports industry standard Voice over Internet Protocol (VoIP) as well as the more robust Telephony over IP (ToIP). The integerated Gigabit Data Modules add powerful LAN/WAN access capabilities providing a complete data network solution for your enterprise. Firewall and Intrusion Detection capabilities provide data security for your site. VPN (Virtual Private Network), and Managed switch features such as VLAN and QoS (Quality of Service).

To view more information click here.


Samsung ITP 5112L Keyset


The ITP-5100 series includes the ITP-5112L, with 3.5" Color LCD Display, the ITP-5121D, with 21 programmable keys, and the ITP-5107S with 7 programmable keys. These VoIP keysets combine the features and capabilities of our standard digital keyset with the latest in technological innovation.


• 5 Fixed Function Keys
• Full Duplex Speakerphone
• Large Color LCD Screen
• 12 LCD Soft Keys
• Scroll Wheel
• Digital Volume Controls for Speaker, Handset and Ringer
• 8 Selectable Ring Tones
• Customizable Display
• Address Book
• E-Diary
• Text Messaging
• Recording Jack
• Power over Ethernet (IEEE 802.3af)


To view more information click here.


Samsung ITP 5121 D Keyset



• Intuitive Navigation button
• 21-programmable function buttons
• 3 soft keys with a scroll button to guide users to variable call status options
• Built-in speakerphone
• Message waiting lamp - Easy to read from across the room
• Caller ID display (CLI)
• Plug-in module for full duplex speakerphone


To view more information click here.


Samsung IP Wireless Handset


IP wireless

  • Innovative, lightweight design
  • Menu-driven graphical display provides easy access to system features
  • Seamlessly hands off between Wireless Access Points
  • Accessories included with every handset: Dual slot desktop charger, 1 battery, Headset, and Leather clip-on holster.
  • Handset Features: Alarm, Call Forward, Call Park, Call Pick Up, Call Waiting, Calculator, Caller ID, Conference, Date and Time, Do Not Disturb, Hold, Indication, Page, Transfer, Vibrate, Visual Voicemail, World Clock


     More Samsung Solutions

Dual Band

Dual Band SMT-R2000 Access Point

    Wireless LAN Access Points supporting full IP solutions for voice and data connections Two radio dual band WLAN access points: Radio 1:5GHz IEEE 802.11a (54Mbps), Radio 2:2.4GHz IEEE 802.11b/g (54Mbps)

  • 8 voice calls per AP
  • Wireless access or repeater mode
  • RP-SMA type connector for external antenna
  • Supports router mode
  • Enhanced security mode (WEP, WPA, WPA2, etc.)
  • Supports PoE (Power over Ethernet) and local power
  • Wi-Fi certified
  • Integrates with OfficeServ 7400, OfficeServ 7200, OfficeServ 500, and OfficeServ 100 IP-enabled platforms




Samsung OfficeServ ACD


OfficeServ ACD facilitates the call center managers to efficiently serve the needs of the callers, minimize response time for caller service and call center resource requirements. It also helps manage and control call handling priorities and maximize productivity, value and stability of the call center staff.

  • Agent Application: Agent Application provides an interface to efficiently handle Calls, Email, Chat, VoIP, and Escorted Browsing within the business environment
  • Admin Application: The Admin application authenticates the Administrator to avoid unauthorized access to the configuration data. The information entered through the Admin client is stored in a configuration file on the ACD Server.
  • Monitoring Application: OfficeServ ACD Monitoring helps to view the status of Group, Service, IVR, Queued Time, Campaigned group, Life cycle Port Status etc.
  • Statistics Application: Statistics Application provides an interface to get the statistic information on the OfficeServ ACD efficiently. It gathers the raw records from the log databases of the OfficeServ ACD components and shows organized information in tabular of graphical format.
  • IVR (Integrated Voice Response) Application: IVR provides an auto attendant of customer's call and recoding the conversation between customer and agent.
  • Customer Tracking: Customer Tracking Application helps the agent to view, query or add customer/client details to the database.




Gold Coast Tele-comm, Inc * Camarillo, CA * 877-805-COMM